Terms & Conditions

1. Welcome to Engaging Dementia

Welcome to the Engaging Dementia website. By using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the site. If you do not agree with these terms, you should not use this website. Engaging Dementia may update or revise these terms at any time, and your continued use of the website signifies acceptance of the most recent version.

2. About Engaging Dementia

Engaging Dementia is a registered charity that provides training, workshops, and resources for people who care for individuals living with dementia. Through this website, users can learn more about our programmes, register for training, attend conferences, and purchase educational materials or resources.

3. Website Use and Content

All materials on this website, including text, images, design, and resources, are the property of Engaging Dementia or its licensors. These materials are provided for personal, non-commercial use only. Reproduction, modification, or redistribution of any content without prior written permission is strictly prohibited. Engaging Dementia reserves the right to make changes to the website, including course details, pricing, and availability, without notice.

4. Purchases and Payments

By placing an order or booking through this website, you confirm that all information provided is accurate and complete. Prices are listed in euro (€) and include applicable taxes unless otherwise stated. Payment must be completed in full at the time of purchase using one of the available payment methods. Engaging Dementia reserves the right to cancel or refuse an order in the event of pricing errors, product unavailability, or incorrect information.

5. Training, Courses and Events

All courses, workshops, and events are subject to availability. A booking is confirmed only once payment has been received in full. Engaging Dementia reserves the right to postpone, reschedule, or cancel a course if there are unforeseen circumstances or insufficient participant numbers.
In such cases, participants will be offered an alternative date or a full refund.
If a participant cancels a booking, refund eligibility will depend on the notice given and the type of event. Please refer to the individual course policy for specific details.

6. Product Delivery

For physical items, delivery times may vary depending on location and stock availability. Engaging Dementia is not responsible for delivery delays caused by third-party couriers.
For digital products, downloads or resources will be delivered electronically once payment is confirmed. Customers are responsible for ensuring that their email and contact details are accurate when placing an order.

7. Returns and Refunds

If you are not satisfied with your purchase, please contact Engaging Dementia to discuss your options. Refunds or replacements may be provided for faulty or damaged goods upon proof of purchase.
Digital products, downloads, and course registrations are generally non-refundable once access has been granted or the course has started, except in exceptional cases. Refunds are processed to the original payment method where possible.

8. Privacy and Data Protection

Engaging Dementia takes your privacy seriously and complies with data protection regulations in Ireland and the EU. We collect and process personal data only as necessary to manage orders, course registrations, and communications. Your data will not be shared with third parties except where required by law. Please refer to our Privacy Statement for more detailed information about how we handle personal data.

9. Links to External Websites

This website may contain links to external websites for additional information or convenience. Engaging Dementia is not responsible for the content, availability, or privacy practices of external sites and does not endorse or accept liability for any third-party material.

10. Accuracy and Availability

While Engaging Dementia makes every effort to ensure that information on this website is accurate and up to date, we cannot guarantee that all content is free from errors or omissions. We reserve the right to correct inaccuracies, update details, or make changes to content, pricing, or availability without prior notice.

11. Limitation of Liability

Engaging Dementia shall not be liable for any direct, indirect, or consequential losses or damages arising from the use or inability to use this website, including any errors, interruptions, or inaccuracies in content. All materials, resources, and information are provided “as is” without warranties of any kind, whether express or implied.

12. Governing Law

These Terms and Conditions are governed by the laws of Ireland. Any disputes arising in connection with the use of this website or the purchase of goods and services shall be subject to the exclusive jurisdiction of the Irish courts.

13. Contact Information

If you have any questions about these Terms and Conditions, our training, or your order, please contact us through the contact form available on the Engaging Dementia website.